Shipping policy

Thank you for your purchase from Katie's Diamonds. Each piece is a one-of-a-kind work of art, and we take great care to ensure it reaches you safely.

Processing Time Orders are carefully packaged and typically ship within 3–5 business days of purchase. You will receive a tracking number via email once your order has shipped.

Shipping Methods & Rates Shipping costs are calculated at checkout based on your location and the size of your order. We ship via [carrier(s) you use, e.g., UPS, FedEx, USPS].

Packaging Every piece is individually wrapped and secured to minimize movement during transit. We use protective materials suited to the delicate nature of diamond art.

Domestic Shipping We currently ship within the United States. Estimated delivery times vary by location but are typically 5–10 business days after shipment.

International Shipping At this time, we do not offer international shipping. If you are located outside the US and are interested in a piece, please contact us at [your email] to discuss options.

Damaged Items If your order arrives damaged, please photograph the item and packaging immediately and contact us within 48 hours at [your email]. We will work with you to file a carrier claim.

Lost Packages Katie's Diamonds is not responsible for packages lost or delayed by the carrier. However, we will do our best to assist you in resolving any issues.

Contact Questions about your order? Reach us at katiewall70435@gmail.com